Splashtop makes remote work easier with its remote access and support solution – KMWorld Magazine

Splashtop makes remote work easier with its remote access and support solution – KMWorld Magazine

Splashprime is introducing A strong new function set for Splashprime Enterprise, an all-in-one distant entry and assist reply that empowers staff to work from anyplace on any system.

The mannequin new options allow extra prospects for safe distant work, simplify connection workflows and enhance effectivity for assist desk technicians and finish buyers, Based mostly on The vfinishor.

“All of us know that The wants of our buyers are ever-altering, and buyer suggestions elements significantly into our product planning. So as To current A greater expertise for finish-buyers and technicians, we’ve made vital product enhancements. With this launch we focused on making it simpler for finish buyers to ask for assist, enhancing technician and finish consumer communication, extra seamless collaboration between technicians, and extra strong safety and compliance knobs,” said Annie Chen, VP of product for Splashprime.

 New Splashprime Enterprise enhancements embrace: 

  • SOS Name: End buyers now have Their very personal distant assist “straightforward button.” When in want of assist, they merely double click on on the SOS Name app on their deskprime to request a assist session, making it quick and useful to get assist. The session Shall be routed to The relevant technician assist queue.
  • Voice Name: At any time all by way of a distant assist session, the technician can provoke a voice call To converse stay with The prime consumer. This will expedite the troubleshooting course of and enhance The client expertise.
  • Seamless Technician Collaboration: With the new technician collaboration function, As a lot as two further technicians Might be invited to a session, promoting most effectivity of the group and growing first call reoptions.
  • Digital Area Service Support with Augmented Actuality: Splashprime AR is A mannequin …….

    Source: https://www.kmworld.com/Articles/News/News/Splashtop-makes-remote-work-easier-with-its-remote-access-and-support-solution-153036.aspx